Refund, Replacement & Cancellation Terms

Reclaimed goods are not always perfect and are sold as such.

Items may be returned within 7 days of purchase on the condition that the goods are in the same condition as when sold and, if possible, in the original packaging. Cost of delivery is to be paid for by the Buyer, plus a handling charge of 10% of the original cost of goods.

Insitu reserves the right to refuse a refund or exchange on item(s) deemed not resalable. The Buyer must notify us of a return for authorisation within 48 hours of receiving the item(s) and return the item(s) within 7 days.

If you have any questions regarding returns, please email us at